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Customer Service Coordinator

2 months ago

Crewe, United Kingdom Forrest Recruitment Full time

Job Title: Customer Service Administrator

Job Type: Full-time

Company: Forrest Recruitment

Location: Remote (with occasional on-site work)

Job Description:

We are seeking a highly organized and customer-focused Customer Service Administrator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer orders and manage inventory
  • Liaise with suppliers and couriers to ensure timely delivery of products
  • Process returns and handle customer complaints
  • Assist with data entry and administrative tasks as needed

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office and other administrative software
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment