Senior Care Operations Manager

3 weeks ago


Barnet, Greater London, United Kingdom Right at Home Full time

Senior Care Operations Manager

Right at Home is seeking a highly experienced Senior Care Operations Manager to lead our Barnet and Edgware office. As a key member of our team, you will be responsible for managing, developing, and growing the business.

Key Responsibilities:

  • Provide leadership and management to the team to ensure exceptional care services are delivered to clients.
  • Ensure compliance with regulations, laws, quality standards, and policies to achieve a minimum of a "Good" CQC inspection.
  • Accountable for the Health & Safety of staff and clients, ensuring relevant policies and procedures are followed.
  • Continually review and improve processes to ensure the most effective and efficient service is delivered.
  • Identify and recruit high-quality care assistants, implement excellent training, and maintain high retention ratios.
  • Ensure the provision of staff training and the delivery of high-quality care services to vulnerable people living in their own homes.
  • Take ownership of quality assurance and governance through scheduled Spot Checks, Service Reviews, Internal Audits, and Annual Surveys.

Requirements:

  • Hold, or be working towards, an NVQ Level 4 (RMA) or QCF Level 5 qualification in Social Care.
  • In-depth understanding of CQC assessment criteria for Good and Outstanding scores.
  • Management experience of service provision in the care industry.
  • Experience in managing people.

Perks & Benefits:

  • Competitive Pay and Mileage: Competitive hourly rates plus mileage and additional benefits.
  • Training and Support: With fun and interactive employee training, regular 1-1 support, and access to a real career pathway.
  • Feel Valued and Appreciated: We know that our CareGivers are the face of the company, so we ensure that we value our team – supporting them and helping them develop as well as recognising the amazing work they do.

About Right at Home:

Right at Home is trusted by generations. Our network of local offices around the UK work tirelessly to deliver on our promises. For us, it's not just about providing a service – it's about building valuable relationships with everyone we work with.



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