Technical Support Specialist
1 month ago
£35 - 40k, mobile role, van, phone, laptop.
This is an exciting opportunity for individuals with confident knowledge of mains service laying from the utilities, gas or water industry looking to transition into a client-facing, support role. As a Technical Support Engineer, you will be responsible for providing onsite and technical support, robot operation, training, service, and repair to customers using or trialing their equipment.
Key Responsibilities:- Providing technical support both face-to-face and remotely.
- Working with customers on-site providing training, surveying services, demonstrations, troubleshooting user operating problems and basic equipment repair.
- Administering training courses of products to customers.
- Communicating new product information internally providing training where necessary.
- Assisting with field trials and the completion of documentation for field trials with customers such as Risk Assessment, Method Statements, Safe Systems of Work, G23.
- Assisting in writing the technical manuals for products.
- Being the liaison for field trials with all customers & the Engineering teams to trial new innovative products.
- Hands-on engineering background ideally with experience of operating robots.
- Apprenticeship, HNC, HND, or Degree qualified in Mechanical or a SHEA Gas / Water Safety Passport.
- Prepared to train for:
- Network Construction Operations (Water).
- Gas or Water Apprenticeship completed.
- NCOG1 Network Construction Operations Level 1 or above Gas (City & Guilds) (preferred).
- Experience of Inspection, testing and repair equipment within the pipeline, water and / or gas industry.
- SHEA Gas safety Passport.
- NCOG1 Network Construction Operations Level 1 Gas (City & Guilds).
- NCO2GM/GS Network Construction Operations Level 2 Gas (City & Guilds).
- Low risk confined spaces course.
Contact Yasemin at Travail on for more information.
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