Operations Manager

4 weeks ago


Leeds, Leeds, United Kingdom Amazon Full time
About the Role

This exciting opportunity focuses on leveraging military experience and/or military spouses/children interested in transitioning to the private sector. Amazon's military recruiting team is available to discuss the numerous opportunities within the company. At Amazon, thousands of former military personnel are driving innovation and raising the bar on customer experience.

Key Responsibilities
  1. Establish and maintain a culture of safety and wellbeing within the team
  2. Analyse and implement changes to maintain high quality and productivity levels
  3. Oversee projects to streamline processes, optimise productivity, and enhance quality of service for customers within the area of responsibility
  4. Analyse shift performance against relevant business objectives and implement actions to improve operational excellence
  5. Collaborate with management-level colleagues to standardise shift practices

A typical day involves working on a shift pattern at one of Amazon's sites, ensuring it is as productive as possible. The main focus is to own and drive a culture of safety, uphold quality and shift performance standards, and oversee process improvements within the area. The team is the foundation of Amazon's business, and its efforts have helped diversify across new regions and services. With the help of emerging technology, Amazon is always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The Customer Fulfillment team is the first point of contact for customers, helping them get products at the speed Amazon is known for. They are based in Fulfillment Centres, which are at the heart of Amazon's fast-paced Operations network. The team helps manage dynamic inventory and facilitate speedy deliveries round the clock.

Basic Qualifications
  • A degree
  • Relevant experience in people management
  • Relevant experience of communicating with a wide range of stakeholders, including peers and leadership
  • Relevant experience in using data or anecdotal evidence to influence business decisions
  • Written and spoken English language skills
Preferred Qualifications
  • Experience working with Lean, Six Sigma, and Kaizen techniques
  • AR experience recommended
  • Experience working in another logistics environment
  • Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. Protecting candidate privacy and the security of their data is a top priority for the company. For more information on how Amazon collects, uses, and transfers personal data, please visit the privacy page.


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