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Receptionist

2 months ago

London, Greater London, United Kingdom Woodlands Medical Practice Full time

About the Role

We are seeking a highly organized and customer-focused Receptionist to join our team at Woodlands Medical Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.

Key Responsibilities

  1. Greet and welcome patients, visitors, and staff in a professional and courteous manner.
  2. Manage patient appointments, including scheduling, rescheduling, and cancellations.
  3. Answer and direct phone calls, taking accurate messages and ensuring timely follow-up.
  4. Process patient correspondence, including scanning and filing documents.
  5. Monitor waiting areas and ensure a smooth flow of patients to appointments.
  6. Perform administrative tasks, such as data entry and maintenance of patient records.
  7. Collaborate with healthcare professionals to ensure seamless communication and patient care.

Requirements

  • Excellent communication and customer service skills.
  • Basic IT skills and experience with electronic medical records systems.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.

What We Offer

Woodlands Medical Practice is a dynamic and supportive work environment that values teamwork and professional growth. As a Receptionist, you will have the opportunity to develop your skills and contribute to the delivery of high-quality patient care.