Customer Service Representative

3 weeks ago


Reading, Reading, United Kingdom Great Western Railway (GWR) Full time

About the Role:

We are seeking a skilled Customer Ambassador to join our team at Great Western Railway (GWR). As a Customer Ambassador, you will be the face of GWR, providing exceptional customer service and ensuring every customer experience is a memorable and enjoyable journey.

Main Responsibilities:

  • Proactively help customers and brighten up their day
  • Help millions of rail customers get to where they want to go
  • Cover every inch of your station to go the extra mile for customers
  • Welcome passengers within the Assisted Travel Lounge

Requirements:

  • Experience in a demanding customer-facing role
  • Outstanding communication skills
  • Education to at least GCSE standard or equivalent
  • Working knowledge of Microsoft Office and relevant devices
  • Knowledge of the local area

Working Pattern:

As a Customer Ambassador, you will be required to work a shift basis, including weekends and bank holidays. You must be flexible and able to work between 06:30 and 22:00. Your transport options or location will be vital, as you will sometimes need to get to work before public transport is available.

Additional Information:

Applicants will be required to submit a CV as part of the application. Candidates successfully shortlisted will be invited to an assessment selection day. The successful candidate will be required to meet the medical standards for the role, including a drugs and alcohol screen. A Basic DBS is also required.

Benefits:

As a GWR colleague, you will enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network, and an employee assistance programme.

We Value Diversity:

We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and support flexible working options.



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