Operations Team Lead

2 weeks ago


Lockington Leicestershire, United Kingdom Arvato SCM UK Ltd Full time
Operations Supervisor Job Description

We are seeking an experienced Operations Supervisor to join our team at Arvato SCM UK Ltd. As an Operations Supervisor, you will play a key role in overseeing and coordinating the activities of your team to ensure the smooth and efficient running of our operation.

Key Responsibilities:
  • Lead and manage a team to achieve and exceed Service Level Agreements (SLAs)
  • Distribute work orders and ensure the workload of employees is managed effectively
  • Steer, coordinate, and implement processes, as well as plan daily business activities
  • Act as the first point of contact for process and technical faults, and forward reports to involved departments
  • Identify issues or problems and initiate corrective measures and success control
  • Ensure SLA compliance
  • Work in the SAP system
  • Participate in resource planning (staff and infrastructure)
  • Create and evaluate reports
  • Ensure quality and service level specifications
  • Perform people management activities
Requirements:
  • Experience of working with computerised systems
  • Experience and understanding of working in a temperature-controlled environment (an advantage)
  • Able to demonstrate reliability, good time management, and organisation skills
  • Good written and verbal communication
  • Good numerical skills and record keeping skills
  • Able to demonstrate excellent attention to detail
  • Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner
  • Strong customer focus
We Offer:
  • 25 days annual leave with the option to purchase up to an additional 5 days
  • Pension contribution
  • A life assurance policy that pays out 4 x Salary
  • Employee Assistance Programme that provides confidential support, information, and advice
  • Employee Discount Scheme through Treats
  • Free car parking

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