Service Delivery Coordinator

1 month ago

Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

Clearline Recruitment Ltd is seeking a talented and motivated Service Delivery Coordinator to join their dynamic team in Brighton. This role offers a vibrant workplace with brilliant seasonal parties, excellent health insurance, and comprehensive pension benefits.


Key Responsibilities:
  1. Health Benefits: Health cash plan.
  2. Training Opportunities: Benefit from both in-house and external training to help you realise your potential.
  3. Social Events: Enjoy engaging team-building activities and exciting seasonal parties.
  4. Internal Mobility: Clear pathways for career advancement and opportunities for internal roles and lateral moves.
  5. Consistent performance, conduct, and attendance in current role.

Job Requirements:
  1. Deliver exceptional customer service to clients.
  2. Collaborate and communicate effectively with operational teams and clients to meet service delivery expectations.
  3. Process tickets and queries according to agreed Service Level Agreements (SLAs).
  4. Ensure compliance with company policies, including Data Protection, Information Security, Health & Safety, Dignity at Work, and IT Acceptable Use.
  5. Provide frontline administrative support to clients, including timely responses to phone/email queries, screening updates, and re-opening screenings.
  6. Resolve minor client complaints and escalate complex issues to the Operational Team Leader or Client Relationship Manager (CRM).
  7. Document and escalate recurring or avoidable issues to the Operational Team Leader or CRM for resolution.
  8. Educate and encourage clients to use the business' platform for self-service.

Take the next step in your career in this Service Delivery Coordinator role and be part of a team where your talents are recognised and valued.

Job Title: Service Delivery Coordinator

Salary: £24,000 per annum

Location: Brighton

Full Time

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