Sales Operations Analyst
2 months ago
The Sales Operations Analyst for France and Germany is a key member of the Europe-based operations team, responsible for providing accurate and timely support to the sales teams and retail partners in France and Germany on sales performance and operational execution.
This role requires a deep understanding of resellers such as FNAC/Darty, Boulanger, MediaMarkt and/or Otto among others, and the ability to provide data-driven insights to the sales leaders for these countries.
Responsibilities- Provide pipeline and forecast management, reporting, and analytics to provide insights into account performance and S&OE forecast
- Support and participate in customer CPFR processes and meetings
- Gather, develop, and analyze information from multiple teams and develop efficient processes and reports to support the business.
- Schedule, develop structure and create presentations for management reviews (e.g. Quarterly Business Reviews, Senior Leadership Team reviews, Peak season reviews)
- Coordinate closely with finance team on creating performance dashboards and KPIs for accounts and any account planning activities
- Coordinate with Bose colleagues to ensure timely and accurate sell-through reporting
- Coordinate across teams on customer needs and terms and conditions for effective and timely resolution
- Manage process improvement and other sales operations related projects
- Ensure all Bose and customer needs in C4C and the Dealer Portal are up-to-date and maintained including BDF status, order status, shipments, invoicing, credit limits
- Perform other duties deemed necessary to support Bose's business operations
- Manage projects in a virtual environment with multiple cross-functional teams
- Fluent in English and French or German (verbal and written)
- Deep understanding of Bose's processes and transactions (e.g planning, forecasting, order management, credit, BDF and accounting) from the customer's perspective
- Extraordinary customer-focus and service orientation
- Flexible and multitasking
- Outstanding communication, presentation and interpersonal skills
- Strong technical skills, including proficiency with MS Office applications (proven ability to manipulate data in Excel and PowerBI) and ERP systems (SAP)
- Deep knowledge of data warehousing and mining
- Ability to work independently in fast-paced and growing environment
- Ability to perform well in a deadline-driven environment
- Ability to work cross functionally and coordinating with other teams
- Ability to work across time zones
- Experience working in cross functional teams and with senior leadership
- Experience in reading and understanding data and packaging insights into recommendations & decisions
- Experience getting results without direct authority over resources and people
This is a hybrid role working from the office 3 days a week.
Bose is committed to creating an inclusive and diverse workplace, and we welcome applications from candidates from all backgrounds.
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