Income Collection Professional

1 month ago


Chichester, United Kingdom Blue Octopus Recruitment Ltd Full time
Income Collection Professional: Job Description

About the Company:
Blue Octopus Recruitment Ltd is a leading recruitment agency specializing in finance and accounting jobs. We have a proven track record of success and are committed to delivering exceptional results for our clients.

Your Role:
As an Income Collection Professional, you will be responsible for managing the prevention and recovery of rent arrears and other debts within our Income Team. You will work closely with residents to provide advice and guidance on benefits and welfare entitlements, ensuring they receive the support they need to maximize their potential income.

Key Responsibilities:
  • Recover rent arrears and service charges from assigned accounts.
  • Respond to resident correspondence regarding account management.
  • Offer money management advice to assist residents in prioritizing rent and service charge payments and reducing arrears.
  • Ensure residents receive advice and guidance on benefits and welfare entitlements to maximize their potential income.
  • Represent the organization at court and refer cases to external agencies when necessary.


Requirements:
  • Rent arrears recovery or debt collection experience.
  • Strong customer service skills.
  • Verbal and written communication skills.


Benefits:
  • A fantastic pension.
  • Life assurance.
  • Great holidays.
  • An award-winning flexible benefits package.
  • Volunteering days.


Work Environment:
  • We operate an agile approach to work, requiring 40% office time.
  • We are a disability confident employer and support reasonable adjustments throughout the recruitment process.


Estimated Salary: £42,000 - £52,000 per annum.

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