Digital Transformation Expert

7 days ago


Bristol, Bristol, United Kingdom Brio Digital | Certified B Corp Full time

We are seeking a skilled Change Manager to drive platform enhancements and service excellence within our Tech Utilities space. The successful candidate will be responsible for planning, managing, and embedding change initiatives, ensuring seamless user experience and fostering a service-led culture.

Key Responsibilities:

  • Develop and execute change management strategies for platform updates and service enhancements.
  • Collaborate with stakeholders to align change initiatives with business objectives and customer needs.
  • Identify potential risks and develop mitigation strategies to ensure smooth transitions.
  • Drive communication plans, training programs, and support materials to enhance team understanding and readiness for change.
  • Track and measure the effectiveness of change initiatives, collecting feedback to refine approaches and achieve continuous improvement.

About the Role:

  • Proven experience as a Change Manager in a platform-driven or service-focused environment.
  • Strong understanding of change management principles and a track record of implementing successful platform or service changes.
  • Excellent communication, problem-solving, and project management skills, with the ability to influence cross-functional teams.
  • Experience in creating comprehensive communication and training plans to support change initiatives.

Become a key member of our Brio Digital team, driving innovation and customer-centric solutions.



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