Customer Service Team Leader Position
2 weeks ago
Guidant Global is seeking an experienced Customer Service Team Leader to join the Customer Services Team at Brighton & Hove City Council. The successful candidate will work in liaison with and report to the Security & Customer Service Manager, overseeing the delivery of exceptional customer service.
Key Responsibilities:
- Lead a team of customer service representatives to achieve service delivery targets.
- Develop and implement customer service strategies to improve customer satisfaction.
- Collaborate with the Security & Customer Service Manager to ensure seamless service delivery.
Requirements:
- Proven experience in customer service leadership.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
What We Offer:
- A competitive salary of £16.63ph PAYE.
- A temporary, full-time contract with an ASAP start.
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