Customer Service Team Leader
5 months ago
We are recruiting on behalf of our prestigious client in the Preston area for a customer service Team Leader.
Maximise productivity, improve and drive performance as well as customer resolution through the coaching, development, management, motivation and leadership of a team of Representatives working for the client ensuring maximum productivity and quality of action to deliver total customer experience, performance, and service requirements.
**Working hours**
This role is always on site and based at our clients Preston office,
Hours will be Fulltime (37.5 a week) and can be any of the following:
Monday - Friday (No weekend work).
12:00-12:30pm
or
14:00-22:30pm
The option to condense hours into a 4 day work week is also available
**What our client is looking for:
- **
- _2 years experience required in team leader/junior management role_
- _Experience in personnel management coaching techniques _
- Intermediate level computer skills including Microsoft Office products
- Excellent product knowledge
- Excellent interpersonal, written, and oral communication skills
- Ability to maintain the highest level of confidentiality
- _Consistently demonstrates and performs to role _
**Salary**
The starting salary for the role is £22,500, rising to £24,000 once MDP is passed and further rising to £26,000 12 months after passing MDP.
**Work Environment**:
- Office environment
This position is a permanent position.
**_Please note_**:
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