Air Export Logistics Specialist

3 weeks ago


StainesuponThames, Surrey, United Kingdom ALS Recruiting Ltd Full time

Job Overview

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This role involves managing air freight accounts from start to finish, ensuring seamless logistics and high-quality service delivery. The Air Export Logistics Specialist will be responsible for delivering exceptional customer service, developing strong relationships with customers, and processing export bookings, UK customs clearance, and handling site involvement in shipments.

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About the Role

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The ideal candidate will have a strong background in air freight forwarding, preferably with export experience, and excellent written and spoken English skills. They will also possess a 'get the job done' attitude, with a results-driven approach and attention to detail.

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Responsibilities

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  • Manage bookings for allocated customers, ensuring timely and efficient processing.\
  • Develop and maintain strong relationships with customers, providing proactive communication and updates on shipment status.\
  • Process export bookings, UK customs clearance, and handle any site involved in a shipment.\
  • Create processes and tools to support customer interface and communications.\
  • Take and register customer inquiries and complaints, resolving them directly or assigning tasks to other functions.\
  • Ensure accurate and timely billing to customers and accruals.\
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Requirements

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  • Strong background in air freight forwarding, preferably with export experience.\
  • Demonstrated customer service ethic and ability to build relationships with customers.\
  • 'Get the job done' attitude, with results-driven approach and attention to detail.\
  • Excellent written and spoken English skills.\
  • Good interpersonal skills and ability to prioritize tasks under pressure.\
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Benefits Package

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₹ 30-40k per annum + Annual Bonus

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25 days holiday + Bank Holidays per year



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