Multichannel Support Manager

3 weeks ago


Bletchley, Milton Keynes, United Kingdom Wild Recruitment Full time
Job Description:

We are seeking a Multichannel Support Manager to join our team at Wild Recruitment.

This role is responsible for managing and overseeing multiple channels of customer support, including digital support and training tools.

  • Manage and oversee multiple channels of customer support.
  • Develop and implement a digital content strategy that aligns with business goals.
  • Create engaging content to enhance user engagement.
  • Manage and train a talented team to deliver top-notch digital support.
  • Oversee and update digital support and training tools to ensure they are easy-to-use, current, and valuable.
  • Strong leadership and project management skills.
  • Ability to develop and oversee impactful digital content.
  • Proven track record in using data to drive continuous improvements.
  • Able to communicate clearly with stakeholders and teams alike.
  • Comfortable working with varying responsibilities and schedules.

The estimated salary for this role is $90,000 - $110,000 per year, depending on experience. Benefits include work-life balance, hybrid working, comprehensive benefits package, gym discounts, strong pension plan, and health and dental plans.



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