ITIL Configuration Analyst

4 weeks ago

Manchester, United Kingdom ENGINEERINGUK Full time
About Network Rail

Network Rail is a leading provider of rail infrastructure services in the UK, with a rich history of innovation and technology. Our team is dedicated to delivering exceptional service to our customers, and we're looking for talented individuals to join us in this mission.

Job Summary

We're seeking an experienced ITIL Configuration Analyst to join our Service Operations team. As a key member of our team, you will be responsible for managing high-severity incidents and problems, operating and maintaining incident and problem management processes and procedures, and providing technical guidance and input to all teams within Service Operations.

Key Responsibilities
  • Manage high-severity incidents and problems in line with ITIL processes
  • Operate and maintain incident and problem management processes and procedures
  • Provide technical guidance and input to all teams within Service Operations
  • Act as project resource when requested
Requirements
  • Demonstrable experience of managing high-severity incidents, in line with ITIL processes
  • Comprehensive knowledge of Windows desktop and server operating systems, MS Exchange and Office productivity suite of applications
  • Excellent technical skills gained with relevant experience in a service support function, including supporting bespoke software, with emphasis on supporting out-of-hours services
  • Self-starter requiring little supervision in order to achieve productivity and service targets
Desirable Qualifications
  • ITIL Foundation
  • Microsoft/Oracle accredited in relevant disciplines
  • Good working knowledge of networking and protocols
  • Understanding of other Service Management disciplines (e.g. configuration, change, problem, operations, capacity, availability, performance etc.)
  • Experience of Oracle Database structure
  • Experience of SQL language
  • Experience of developing tools and utilities using Microsoft VBA
  • Good network and infrastructure knowledge
  • Experience of using and developing reports in Oracle Discoverer, Business Objects or similar equivalent solutions
What We Offer

We offer a range of benefits, including 28 days annual leave entitlement, My benefits – Our discounted online shopping site, and a range of discounted offers including childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits. We also offer a range of pension schemes and 2 weeks paid reserve leave for our Armed Forces community.

Why Work for Network Rail?

We're a Disability Confident Leader and we're committed to creating a safe and welcoming workplace for all our employees. We believe that diversity and inclusion are essential to our success, and we're proud to be an employer of choice for people from all backgrounds.

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