Customer Service Representative
2 weeks ago
About the Role
We are seeking a skilled Switchboard Operator to join our team at London Bridge Hospital. As a key member of our patient access team, you will be responsible for delivering exceptional customer service and ensuring seamless communication between patients, staff, and external partners.
Key Responsibilities
- Answering telephone calls and transferring calls in a professional manner
- Ensuring accurate updates to systems and transferring calls to the correct department or individual
- Providing rapid response to calls, meeting set SLAs and individual KPIs
- Liaising closely with hospital staff, including GP Liaison and Consultant Liaison staff, to keep them updated on new services and consultant updates
What We're Looking For
- Excellent customer care skills
- Previous experience in a high-pressure environment
- Excellent telephone manner
- Good team player
- Excellent time management
Why Work with Us?
As a leading healthcare provider, we offer a range of benefits, including:
- 25 days holiday per year, increasing with service
- Private healthcare insurance
- Private pension contribution
- Season ticket loan and cycle to work scheme
- Group life assurance
- Critical illness cover
- Enhanced maternity and paternity pay
- Corporate staff discounts
Diversity and Inclusion
We believe in creating an inclusive environment where everyone can thrive. We're committed to diversity, equity, and inclusion, and we welcome applications from candidates from all backgrounds.
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