Ecommerce Support Specialist
2 weeks ago
We are seeking an experienced Ecommerce Support Specialist to join our dynamic team at Hayley Group Limited. As a key member of our eCommerce team, you will be responsible for ensuring the smooth operation of our e-commerce platform, providing exceptional support to our customers, and driving business growth through digital channels.
Key Responsibilities- Oversee the functionality, user experience, and performance of our e-commerce platform, ensuring seamless B2B and B2C sales.
- Develop and maintain in-depth knowledge of our internal systems and processes, with a focus on our eCommerce platform and PIM system.
- Provide expert eCommerce support to our branches and their customers, ensuring timely and effective issue resolution.
- Enrich product data for publication on our company websites, ensuring accuracy and consistency.
- Valid UK driving licence.
- Experience in managing Punchout catalogues and working with procurement platforms such as SAP Ariba, Coupa, Jaggaer, Oracle, or similar.
- Strong understanding of e-commerce platforms, including Netalogue, Magento, Shopware, or similar.
- Confident in Microsoft Office packages, particularly Excel and Outlook.
- Knowledge of SQL/HTML/CSS or other basic web development skills.
- Strong problem-solving skills and ability to handle multiple projects in a fast-paced environment.
- Included in the company's bonus scheme.
- Competitive annual leave package, increasing with length of service.
- In-house training provided through Hayley Inspire.
- Company pension (if eligible).
- Life Assurance cover (x2 salary).
- Invitation to healthcare scheme.
- Wellness programmes.
- Uniform and PPE provided.
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