Ecommerce Support Specialist

4 weeks ago


Halesowen, Dudley, United Kingdom Swindale Parks (Sales & Marketing) Recruitment Full time
About the Role

We are seeking an experienced Ecommerce Support person to join our team at Hayley Group Limited. As an Ecommerce Support person, you will be responsible for overseeing the functionality, user experience, and performance of our e-commerce platform, ensuring our websites are optimised for B2B and B2C sales.

Key Responsibilities
  • Work closely with the Hayley Group eCommerce Team to ensure seamless execution of e-commerce operations.
  • Develop and maintain knowledge of internal systems and processes, with a focus on our eCommerce platform and PIM system.
  • Provide exceptional eCommerce support to our branches and their customers, ensuring timely and effective issue resolution.
  • Enrich product data for publication on our company websites as needed.
Requirements
  • Valid UK driving licence.
  • Experience in managing Punchout catalogues and working with procurement platforms such as SAP Ariba, Coupa, Jaggaer, Oracle, or similar.
  • Strong understanding of e-commerce platforms, including Netalogue, Magento, Shopware, or similar.
  • Confident in Microsoft Office packages, particularly Excel and Outlook.
  • Knowledge of SQL/HTML/CSS or other basic web development skills.
  • Strong problem-solving skills and ability to handle multiple projects in a fast-paced environment.
What We Offer
  • Included in the company's bonus scheme.
  • From 23 days annual leave (plus public/bank holidays) increased with length of service.
  • In-house training provided through Hayley Inspire.
  • Company pension (if eligible).
  • Life Assurance cover (x2 salary).
  • Invitation to healthcare scheme.
  • Wellness programmes.
  • Uniform and PPE provided.


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