Claims Handler
1 month ago
MERJE is seeking a dedicated and skilled Third Party Claims Handler to join their team. As a key member of the insurance and technology organisation, you will be responsible for managing third-party claims and providing exceptional customer service.
Key Responsibilities:
- Proactively contact and convert third-party referrals to ensure efficient claim resolution
- Manage hire periods, repair costs, and claim reserves to minimize costs and maximize customer satisfaction
- Liaise with other claims departments to resolve issues promptly and effectively
- Identify potential fraudulent claims and refer them to the Counter Fraud Department for further investigation
- Process invoices and maintain accurate claim records to ensure compliance and transparency
Requirements:
- Excellent communication and negotiation skills to build strong relationships with customers and stakeholders
- Experience in customer service or a similar environment, with a strong understanding of claims handling processes
- Strong problem-solving abilities and attention to detail to identify and resolve complex claims issues
- Proficiency in time management and prioritization to meet deadlines and deliver results
- Computer literacy and ability to learn new systems quickly to adapt to changing technology and processes
About MERJE:
MERJE is an award-winning insurance and technology group that delivers market-leading motor insurance, underwriting, distribution, finance, technology, and legal services. With a focus on innovation and customer-centricity, the company is rapidly expanding and seeking talented individuals to join their team.
What We Offer:
A competitive salary of £24,000 per annum, with a 37.5-hour work week and flexible shift patterns. Excellent progression opportunities within a growing business, with a dynamic and supportive team environment.
Eligibility:
Candidates must have claims handling experience and be located and eligible to work in the UK without sponsorship. Please note that applicants must be registered on our database to be considered for future opportunities.
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