Customer Experience Specialist

1 month ago


Kettering, Northamptonshire, United Kingdom Virgin Media O2 Full time
Job Description

We are seeking a skilled and enthusiastic Customer Experience Specialist to join our O2 store team in Weymouth. As a key member of our team, you will play a vital role in delivering exceptional customer service and driving sales growth.

About the Role

You will be responsible for providing top-notch customer service, resolving customer complaints, and upselling our products and services. You will work closely with our store managers to ensure that our customers have an outstanding experience in our store.

About Us

Virgin Media O2 is one of the UK's largest telecommunications companies, offering a wide range of innovative products and services to our customers. We are committed to delivering excellent customer service and creating a positive shopping experience for our customers.

Requirements
  • A friendly and approachable demeanor
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • A passion for delivering exceptional customer service
Benefits
  • A competitive hourly rate of £11.81 per hour
  • Ongoing training and development opportunities
  • A comprehensive induction program
  • Flexible benefits package
What We Offer

As a Customer Experience Specialist at Virgin Media O2, you will receive a competitive salary, ongoing training and development opportunities, and a comprehensive benefits package. You will also be part of a dynamic and supportive team that is dedicated to delivering exceptional customer service.



  • Kettering, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Kettering, United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and manage account details.Keep accurate records of customer...


  • Kettering, Northamptonshire, United Kingdom Redefined Ltd Full time

    We are seeking a highly motivated Mobile Experience Specialist to join our Retail team. As a specialist, you will be responsible for delivering exceptional customer experiences and driving sales of our innovative mobile products.Your key responsibilities will include:Providing expert advice to customers on our state-of-the-art mobile productsEnsuring a...


  • Kettering, Northamptonshire, United Kingdom Compass UK & Ireland Full time

    We are seeking a talented Food Experience Specialist to join our team and contribute to the development of exceptional food experiences for Compass Group UK's clients. As a Food Experience Specialist, you will be responsible for designing and delivering innovative food solutions that meet the evolving needs of our customers.Key Responsibilities:Developing...


  • Kettering, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Kettering, United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Kettering, Northamptonshire, United Kingdom Booker Limited Full time

    About the RoleYou will support the Customer Service Supervisor to ensure that our customers' needs are exceeded at all times. This role involves dealing with customers on reception, settling invoices in our pay points, providing fast and efficient service on our checkouts or working with other members of the store team in other departments.No two days will...


  • Kettering, Northamptonshire, United Kingdom Wicksteed Park Full time

    About the Role:We are seeking a highly motivated and experienced individual to join our team as a Customer Experience Manager at Wicksteed Park.The ideal candidate will have excellent leadership skills and the ability to motivate a team to deliver exceptional customer service.As a key member of our team, you will play a crucial role in ensuring the smooth...


  • Kettering, Northamptonshire, United Kingdom Wicksteed Park Full time

    Are you passionate about delivering exceptional customer experiences? Do you have prior experience operating CCTV and monitoring equipment? If so, we want to hear from you! We are seeking a highly skilled and customer-focused Customer Experience Guardian to join our team at Wicksteed Park.About the RoleThis is a full-time, permanent position requiring a...


  • Kettering, Northamptonshire, United Kingdom Naylor's Equestrian Llp Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant. As a key member of our sales team, you will play a vital role in delivering exceptional shopping experiences for our customers.


  • Kettering, Northamptonshire, United Kingdom Wicksteed Park Full time

    About Wicksteed ParkWicksteed Park is a leading provider of leisure services, operating multiple locations across the park. Our team is dedicated to delivering exceptional customer experiences, and we're seeking an experienced individual to join our Retail and Admissions team.The RoleWe are looking for a highly organized and detail-oriented Customer...


  • Kettering, Northamptonshire, United Kingdom beBee Professionals Full time £18,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Kettering, United Kingdom. As a Customer Service Specialist, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to...


  • Kettering, Northamptonshire, United Kingdom HR-Solutions Full time

    Salary and BenefitsWe offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits, including: Pension scheme with employer contributions.Flexible working hours and annual leave entitlement.Professional development opportunities and training budget.What We're Looking ForAs an Employee Experience Specialist at...


  • Kettering, Northamptonshire, United Kingdom Wicksteed Park Full time

    Company OverviewWicksteed Park is a unique and exciting place to work, with a strong focus on customer experience.We are committed to providing exceptional service to our customers, and we believe that our employees play a key role in achieving this goal.About the RoleWe are currently seeking a Ride Operations Specialist to join our team. As a Ride...


  • Kettering, Northamptonshire, United Kingdom Impact Recruitment Full time

    Career Opportunity: Customer Service and Sales Liaison SpecialistWe are seeking an experienced Customer Service and Sales Liaison Specialist to join our team at Impact Recruitment.The successful candidate will be responsible for providing exceptional customer service and support to our clients, as well as developing and maintaining strong relationships with...


  • Kettering, Northamptonshire, United Kingdom Wicksteed Park Full time

    Join Our TeamAre you looking for a new challenge? Do you have a passion for delivering exceptional customer service?We are currently seeking a Ride Operations Specialist to join our team. As a Ride Operations Specialist, you will be responsible for ensuring the smooth operation of our rides, including performing safety checks and troubleshooting any issues...


  • Kettering, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Kettering, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Kettering, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Kettering, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Kettering, Northamptonshire, United Kingdom beBee Professionals Full time £18,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Kettering, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product selection,...


  • Kettering, Northamptonshire, United Kingdom Interaction - Kettering Full time

    Job OverviewAt Interaction - Kettering, we are seeking a skilled and customer-focused individual to fill the position of Service Co-ordinator. This role offers an exciting opportunity to join our team in the weighing machine industry.The successful candidate will be responsible for supporting our customers by coordinating service schedules, ensuring timely...


  • Kettering, Northamptonshire, United Kingdom Prezzo Full time

    We're seeking an experienced and skilled Sous Chef to lead our kitchen team at Prezzo Kettering. As a key member of our team, you'll be responsible for delivering exceptional food quality, service standards, and creating memorable experiences for our customers.Key ResponsibilitiesLeading the kitchen team, driving performance, and ensuring consistency across...


  • Kettering, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service RoleWe are looking for a highly motivated and organized individual to join our team as a Customer Service Advisor in Kettering.Key Tasks:Handle customer inquiries and resolve issues efficiently, escalating when necessary.Process customer orders and manage account details, ensuring accuracy and timeliness.Work collaboratively with other...