Business Leader
4 weeks ago
NHS 111 is a leading healthcare provider committed to delivering exceptional service. Our team of experts works tirelessly to support those in need, and we're seeking a highly skilled Operational Performance Manager to join our ranks.
Salary and BenefitsThe successful candidate can expect a competitive salary of £46,148 to £52,809 per annum, with enhancements for evening and weekend shifts. Our benefits package includes comprehensive training, generous annual leave entitlement, health cash plan, and access to the DHU Hub.
Job DescriptionAs an Operational Performance Manager, you will be responsible for leading and directing performance management processes, driving quality and efficiency improvements, and ensuring compliance with national and contractual standards. Your expertise in contact centre technologies, workforce planning, and scheduling will be invaluable in achieving exceptional performance levels.
Required Skills and Qualifications- Educated to degree level or equivalent
- Qualifications in business or management
- Expertise in contact centre technologies including NICE, Redwood, Mitel, call routing, ACD functionality, reporting etc.
- Delivery of target-driven performance
- Extensive use of Performance Management tools
- Comprehensive Training: Four weeks of full-time training, followed by three weeks of supported practice
- Generous Annual Leave Entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays
- Health Cash Plan: After six months, enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs
We pride ourselves on being a diverse workforce, committed to ensuring every person can bring their true selves to work without risk or fear of discrimination. We welcome applications from diverse audiences representing the communities we serve.
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