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Senior In-Service Support Specialist

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Defence Full time
Job Description

Role Overview

We are seeking a highly skilled and experienced Senior In-Service Support Specialist to join our Defence team. As a key member of our In-Service Support team, you will be responsible for providing back-office engineering support to our field service teams and end users to enable them to achieve mission success, 24/7/365, anywhere in the world.

Key Responsibilities

  • Support the delivery of our In-Service support obligations, working closely with the Project Manager, Project Engineering Lead, System Design Authority and our customers and users
  • Ensure support project approaches remain relevant and in line with Defence Standards and other policies as identified in customer contracts
  • Provide a proactive response to emerging technical issues, including customer fault reports and technical queries
  • Work closely with the rest of the engineering team to develop solutions that are technically and commercially acceptable
  • Manage and monitor system performance, conducting root cause analysis of faults and seeking opportunities to improve the in-service delivery performance of our products
  • Define and lead the implementation of programmes of inspection and preventative maintenance
  • Ensure that customer equipment remains safe and suitable for continued service
  • Coordinate and cooperate with the field support team to conduct equipment defect investigations, surveys, integration, and acceptance testing
  • Manage Integrated Logistics Support documentation and Implementing change requests as required
  • Highlight resource conflicts or constraints to engineering management
  • Produce estimates for new engineering work (e.g., redesign, obsolescence) and planning the work
  • Instil Engineering best practices and processes to enhance engineering excellence and promote continuous improvement
  • Implement the obsolescence strategies for a product line

Requirements

  • A dynamic, professional or engineer with experience within a high technology or regulated industry
  • A Bachelor's degree or higher diploma in a Management, Asset Management, Logistics, Science, Technology, Engineering, or related disciplines
  • Significant experience in Defence engineering and/or Logistics and/or as a senior engineer throughout the Integration, Test, and In-Service phase of the lifecycle
  • Provided leadership and worked in the management of the latter aspects of the CADMID/T cycle
  • Demonstrated the ability to plan and execute support tasks on engineering projects
  • Shown an awareness of engineering project management principles (e.g., work package, dependency, and risk management)
  • Multiple examples of times when you have worked under tight time constraints, in challenging contexts
  • A background working with maritime equipment would be a bonus

Personal Attributes

  • A detail-oriented problem solver, with a passion for supporting the customer
  • Display excellent interpersonal skills with a talent for rapidly building rapport with a broad range of internal and external customers from diverse backgrounds
  • Possess excellent organisational and management skills
  • Take personal responsibility for the quality and timeliness of your work, management, and technical decisions, as well as that of other staff working for you on a project/work package
  • Have the willingness to mentor, motivate and encourage junior members of the team, to allow their own competency level to improve
  • Demonstrate excellent people and stakeholder management skills, report writing and attention to detail
  • Cooperate well with others to achieve outstanding outcomes
  • Possess a full driving license