Deal Desk Operations Specialist

4 weeks ago

London, Greater London, United Kingdom Udacity Full time

About Us

At Udacity, we're revolutionizing the way the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

As a Deal Desk Analyst/Sr. Deal Desk Analyst, you will be the business liaison between the sales team and Legal, Custom Content, Customer Success and Finance teams to expedite sales proposals and internal approvals.

You will oversee quote creation, deal structuring, special pricing, invoicing, purchase orders, operational processes, approval workflows, and troubleshooting sales escalations.

Key Responsibilities:

  • Act as a key contributor to the Deal Desk team, collaborating with Sales to ensure accurate tracking and management of opportunities throughout the deal lifecycle.
  • Enhance pricing strategies and optimize deal structures to drive efficiency and profitability.
  • Assist in driving initiatives that improve productivity, streamline processes, and optimize deal operations across the contract cycle.
  • Ensure compliance with contract processes by gathering necessary approvals and signatures, escalating complex issues as needed.
  • Contribute to responses for Requests for Proposals (RFPs), ensuring alignment with the company's pricing strategies and optimization efforts.
  • Work with cross-functional teams (Sales, Legal, Accounting, Finance, Product, etc.) to resolve deal-related challenges and facilitate smooth execution.
  • Serve as a trusted resource for the sales team on deal-related matters, offering insights and recommendations on pricing and deal optimization.
  • Aid in the efficient onboarding of new Account Executives, supporting training and development initiatives.

Requirements:

  • 3-6 years of experience in a Deal Desk, Sales Operations, or Contract Management role, with a strong emphasis on pricing and deal optimization.
  • Proven ability to manage deal structures and pricing strategies while supporting broader strategic initiatives.
  • Strong document editing, process management, and systems skills.
  • Excellent communication skills (written and verbal) with the ability to convey complex information clearly.
  • Ability to thrive in a fast-paced, dynamic business environment, with strong organizational skills and the capacity to prioritize effectively.
  • Comfort working in an environment with evolving products, policies, and procedures, as well as compliance requirements.
  • Self-motivated and proactive, with a focus on continuous learning and process improvement.
  • Experience collaborating with remote teams and coordinating across multiple stakeholders.
  • Proficiency in Salesforce.com and similar CRM tools.
  • Strong ability to adopt and implement new technologies and processes to drive team success.
  • Bachelor's degree in Business, Finance, or a related field, or equivalent experience preferred.

Benefits:

Experience a rewarding work environment with Udacity's perks and benefits

  • Flexible working hours
  • Paid time off
  • Comprehensive medical insurance coverage for you and your dependents
  • Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health )
  • Quarterly wellness day off
  • Personalized career development
  • Unlimited access to Udacity Nanodegrees

At Udacity, we're committed to forging futures in tech by delivering impactful and cutting-edge tech education that enables individuals and organizations to unlock their potential.

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