Senior Lifecycle Management Professional

3 weeks ago


London, Greater London, United Kingdom JaJa Finance Ltd Full time
Senior Customer Lifecycle Manager Role Description

Jazz Finance Ltd is seeking a seasoned Senior Customer Lifecycle Manager to lead our efforts in developing and executing lifecycle management strategies for our existing credit card customer base.

This role offers an exciting opportunity to leverage your expertise in customer lifecycle management to drive growth, enhance customer satisfaction, and increase revenue.

Responsibilities:
  • Lifecycle Activity Creation: Develop and execute comprehensive lifecycle activities tailored to meet the evolving needs of our credit card customers.
  • Stakeholder Collaboration: Foster strong working relationships with internal stakeholders, including Analytics, Technology, and Marketing teams, to ensure seamless execution of lifecycle activities.
  • Performance Monitoring: Analyze and track key performance indicators to assess the effectiveness of lifecycle activities and make data-driven decisions to optimize results.
  • Team Leadership: Lead a team of professionals in the development and implementation of lifecycle activities, providing guidance, support, and coaching as needed.

Requirements:

  • 5+ years of experience in customer lifecycle management or a related field.
  • Proven track record of developing and executing successful lifecycle activities.
  • Excellent leadership and interpersonal skills.
  • Strong analytical and problem-solving abilities.
Compensation and Benefits:
  • A salary of £70,000 per annum, negotiable based on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for career advancement and professional growth within Jazz Finance Ltd.


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