Housekeeping Team Member
2 weeks ago
About the Role
We are seeking a reliable and enthusiastic person to become part of our housekeeping team at the exclusive Grand Central Hotel. As a Housekeeping Team Member, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
Key Responsibilities
- Ensure that all areas of the Housekeeping function are cleaned and maintained for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.
- Clean and service bedrooms, bathrooms, corridors, and public areas of the hotel.
- Typical tasks include vacuuming, mopping, cleaning toilets, stripping and making beds.
- Ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- Ensure the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures.
- Work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- Be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- Greet guests and respond to their queries.
- Ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- Comply with all health, safety and hygiene policies and procedures.
About You
We would love you to have some similar previous experience, but this is not essential as our Housekeeping Team will provide you with full training.
Required Criteria
- Right to Work in the United Kingdom
- Good Command of English Language
- Must have good communication skills and a clean and tidy appearance.
- Must be educated to GCSE standard or the equivalent with grades A-C in English and Maths.
Desired Criteria
- Previous cleaning experience
- Skills Needed: Exceptional Customer Service Skills, Cleaning Skills, General Housekeeping Skills, Public Area Cleaning Skills, Bedroom Cleaning Skills
About the Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
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