Customer Experience Specialist

1 day ago


Bridgend, Bridgend county borough, United Kingdom Facilities by ADF Full time
Job Summary
Facilities by ADF is a leading provider of premium serviced vehicle hire for television and film productions across the UK and Europe. We are seeking an experienced Account Manager to join our team in Bridgend, South Wales. As an Account Manager, you will be responsible for building strong relationships with our clients (TV and film production teams) and providing exceptional customer service.

In this role, you will act as the primary point of contact for TV/film productions, ensuring seamless day-to-day management of facilities. You will take ownership of client accounts, delivering an end-to-end service of the highest standard. This includes overseeing on-site teams, managing schedules, cover, and any arising issues. You will also maintain a clear and consistent flow of information between production teams and internal departments to enable exceptional service delivery.

We are looking for someone with excellent communication and relationship-building skills, a proactive attitude, and the ability to work well under pressure. A background in transport or logistics is advantageous but not essential. The successful candidate will also demonstrate flexibility with working hours and a talent for identifying opportunities through networking.

This is a full-time, permanent position based in Bridgend, South Wales. Salary: £45,000 - £55,000 per annum, depending on experience. Benefits include 28 days of paid holiday, company pension scheme, life assurance cover, and access to an employee assistance programme.

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