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Technical Support Specialist

2 months ago

Salisbury, United Kingdom Rise Technical Recruitment Full time
Position Overview:

As a Technical Support Specialist, you will play a crucial role in providing exceptional assistance to our global clientele. This position is ideal for individuals with a background in quality assurance or recent graduates eager to develop their skills in a dynamic environment.

Company Background:

Our organization is a prominent player in the electronic tools sector, renowned for delivering precise measurement and data recording solutions. With over five decades of experience, we pride ourselves on creating custom electronic solutions tailored to unique requirements, ensuring user-friendly tools for environmental monitoring across various industries.

Key Responsibilities:
  • Deliver first-line technical and product support to customers worldwide via phone and email.
  • Maintain meticulous records of customer interactions and technical issues.
  • Diagnose and resolve network and customer-related challenges efficiently.
  • Collaborate with team members to ensure timely dispatch of product components when necessary.

Candidate Profile:

The ideal candidate will possess:
  • A solid foundation in technical product support or a relevant academic background.
  • Experience in troubleshooting network-related issues.
  • Exceptional customer service abilities.
  • A keen eye for detail and accuracy in documentation.
  • A commitment to maintaining a professional work environment.

Work Environment:

This role is office-based, offering a collaborative atmosphere with a focus on professional growth and development. Enjoy a balanced workweek with an early finish on Fridays.

Note:

Our recruitment process is conducted in compliance with employment regulations, and we encourage applications from candidates who possess the legal right to work in the relevant jurisdiction.