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Workshop Manager

1 month ago


Bishop's Stortford, Hertfordshire, United Kingdom Lookers Full time

Job Summary

We are seeking an experienced Workshop Controller to join our team at Bishop Stortford Land Rover. As a key member of our Aftersales Department, you will be responsible for the day-to-day running of the workshop, ensuring our service and repair technicians achieve their daily targets.

Key Responsibilities

  • Supervise and motivate our team of Technicians & Apprentices, proactively reviewing and prioritizing the daily workload.
  • Assist the Service Manager in ensuring the department provides the best possible service to customers and achieves agreed profits and retention levels.
  • Maintain high levels of customer satisfaction by implementing relevant quality checks.
  • Ensure all working practices comply with company, DVSA, health and safety, and OEM policy.
  • Liaise with colleagues and other departments to ensure a top-quality service for customers.
  • Schedule work to meet customer needs, taking into account workshop targets, job complexity, and part availability.
  • Assist with technical challenges and write technical reports as needed.

Requirements

We are looking for someone with motor industry experience managing a team in a busy Service/Workshop environment. A minimum of NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent) is required, along with a solid understanding of COSHH legislation, trade practices, and consumer legislation. Awareness of quality control and inspection requirements is essential.

What We Offer

We offer a competitive salary, plus bonus, and the opportunity to progress within the premium Jaguar Land Rover brand and the motor trade industry. You will also have access to brand-specific training and ongoing support from our Service Manager.