Aftersales Service Representative

1 month ago


Hinckley, United Kingdom WeRecruit Auto Ltd Full time
Aftersales Advisor Opportunity

We are seeking a highly skilled and customer-focused Aftersales Advisor to join our team at WeRecruit Auto Ltd. As an Aftersales Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the satisfaction of our customers.

Key Responsibilities:
  • Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner
  • Respond to customer inquiries and resolve any issues in a timely and professional manner
  • Take inbound calls and make outbound calls to customers and suppliers
  • Deal with customer complaints and concerns in a fair and empathetic manner
  • Interpret customer concerns and comments to ensure their needs are met
  • Liaise with customers and keep them updated on the status of their vehicles
  • Advise customers on how to resolve issues with their vehicles
  • Ensure customer expectations and requirements are identified and successfully managed
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience in a customer-facing role, preferably in the motor industry
  • Ability to build strong relationships with customers and colleagues
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A supportive and collaborative team environment
  • Professional training and development programs

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your CV and a cover letter outlining your experience and qualifications for the role.



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