Customer Service Representative

4 weeks ago


Birmingham, Birmingham, United Kingdom CYBEX GMBH Full time

Are you a detail-oriented and customer-focused individual looking for a challenging role in a dynamic company? CYBEX GMBH is seeking a Customer Service Representative to join our team in Birmingham, Great Britain.

Your Key Responsibilities:

  • Process customer orders via phone, email, or EDI package
  • Plan and coordinate deliveries, resolving any logistics issues that may arise
  • Support the accounts payable and finance department with administrative tasks
  • Act as the primary point of contact for customers, key accounts, and distribution partners
  • Perform various administrative and organizational tasks to ensure seamless operations
  • Respond promptly to customer inquiries, resolve complaints, and provide excellent customer service
  • Communicate and coordinate with internal departments to ensure effective teamwork
  • Develop in-depth knowledge of our products and processes to provide expert advice to customers
  • Upsell products and promotions to drive sales growth

Your Profile:

  • Completed a commercial apprenticeship with a strong focus on customer service
  • Experience in B2B account management with a solid understanding of customer service principles and practices
  • Proficient in MS Office and SAP, with excellent English language skills

What We Offer:

  • Competitive salary and contributory pension scheme
  • Generous holiday entitlement and team-building events
  • Opportunities for professional growth and development in a dynamic and inclusive work environment

CYBEX GMBH is a global company with a diverse workforce and a commitment to equal opportunities. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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