Customer Service Representative
4 weeks ago
Are you a detail-oriented and customer-focused individual looking for a challenging role in a dynamic company? CYBEX GMBH is seeking a Customer Service Representative to join our team in Birmingham, Great Britain.
Your Key Responsibilities:
- Process customer orders via phone, email, or EDI package
- Plan and coordinate deliveries, resolving any logistics issues that may arise
- Support the accounts payable and finance department with administrative tasks
- Act as the primary point of contact for customers, key accounts, and distribution partners
- Perform various administrative and organizational tasks to ensure seamless operations
- Respond promptly to customer inquiries, resolve complaints, and provide excellent customer service
- Communicate and coordinate with internal departments to ensure effective teamwork
- Develop in-depth knowledge of our products and processes to provide expert advice to customers
- Upsell products and promotions to drive sales growth
Your Profile:
- Completed a commercial apprenticeship with a strong focus on customer service
- Experience in B2B account management with a solid understanding of customer service principles and practices
- Proficient in MS Office and SAP, with excellent English language skills
What We Offer:
- Competitive salary and contributory pension scheme
- Generous holiday entitlement and team-building events
- Opportunities for professional growth and development in a dynamic and inclusive work environment
CYBEX GMBH is a global company with a diverse workforce and a commitment to equal opportunities. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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