Sales Coordinator
2 weeks ago
Potters Industries, a leading global manufacturer of glass microspheres, seeks a Sales Administrator to manage sales orders and provide exceptional customer service. Located in West-Auckland, UK, this role offers a unique opportunity to work in a dynamic international environment.
Key Responsibilities:
- Process sales orders from receipt to delivery, ensuring timely and accurate execution.
- Communicate effectively with customers, responding to inquiries and resolving issues in a professional and courteous manner.
- Collaborate with sales and operations teams to ensure seamless order fulfillment, including managing production schedules, organizing transportation, and providing shipping documentation.
- Act as a liaison between planning and quality departments, handling delivery and return of goods, customer complaints, and sample management.
- Process invoices and follow up on outstanding balances, ensuring accurate and timely payment processing.
- Support outside sales representatives by providing information on stock levels, order status, pricing, and commercial offers.
Requirements:
- Professional diploma in administration, sales, customer support, or logistics.
- 3-5 years of experience in a similar role, ideally in an international environment.
- Experience in customer service or inside sales, with logistics experience as an asset.
- Prior experience with import/export activities.
- Proficiency in MS Office and SAP (or similar ERP) systems.
- Ability to work effectively in cross-functional teams and provide exceptional customer service.
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