Senior Content Writer

1 week ago


London, Greater London, United Kingdom Deel Full time

About Deel


Deel is a global platform that enables businesses to hire anyone, anywhere, easily. With a team of over 3,000 self-driven individuals spanning 100 countries, we're dedicated to helping companies connect with top talent worldwide.



Job Description


Leverage your exceptional writing skills to craft clear, actionable content that enhances internal understanding and compliance at Deel. As a Technical Writer - Policies and Processes, you'll collaborate with various departments to develop and refine Standard Operating Procedures (SOPs) that streamline operations across the organization.



Responsibilities


Develop and refine SOPs that support Deel's strategic objectives and comply with regulatory requirements


Maintain and update existing SOPs and policy documents to reflect changes in processes or regulations


Participate in the Product Go-to-Market and other end-to-end processes to support maintenance of SOPs across the organization


Assist in the development and dissemination of policy updates to ensure company-wide understanding and adherence


Engage with subject matter experts to gather necessary details for accurate and effective documentation


Utilize data and feedback to optimize the clarity and effectiveness of all procedural content


Design templates and guidelines for consistent policy documentation and reporting


Ensure all documentation is accessible and understandable for a global, diverse audience


Work with Deel's internal AI tools to optimize your content to support discovery and synthesis for our internal teams



Requirements


Bachelor's degree in computer science or other technical field or Bachelor's degree in English, communications, or related field with experience in process documentation or policy writing


3+ years experience as a technical writer


Exceptional written and verbal English communication skills


Proven ability to distill complex processes into clear, understandable content


Experience with Confluence/Jira, Zen Desk, Figma and/or other diagramming, wire-framing and collaborative tools


Meticulous attention to detail with a keen eye for accuracy



Preferred Qualifications


Crafted policies and procedures for SaaS or Fintech companies


Experience in high-growth startups or managing documentation in fast-paced environments


Worked with remote or distributed teams to create universally comprehensible content


A background in legal or compliance-related writing, ensuring adherence to industry-specific regulations


Created content for cross-cultural audiences whose first language may not be English



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