IT Projects and Support Specialist

3 days ago

Cheltenham, Gloucestershire, United Kingdom Cobalt Full time

Job Summary

Project Manager and Technical Support Role

Cobalt Health is seeking a highly skilled IT Projects and Support Engineer to join their team. As a key member of the IT department, you will be responsible for planning, coordinating, and implementing IT infrastructure and business system projects.

Main Duties and Responsibilities

  • To create and validate documentation and knowledge base articles.
  • To install, maintain and support new applications/solutions.
  • To ensure that the IT systems are properly protected, resilient and that all key data is securely backed up.
  • To provide 1st and 2nd line support to our users alongside our MSP (approximately 25% support, 75% Projects).
  • Manage and maintain SharePoint.
  • Promote the adoption of industry standards and best practice.
  • Coordinate internal resources and third parties/vendors for projects.

Key Relationships

Cobalt IT teams, Cobalt staff team, mobile site staff, logistics, support engineers and patients.

Key Areas of Responsibility

Leading on and effectively implementing IT projects to deadlines, including project planning, review of progress, monitoring and evaluating outcomes and seamless transfer to BAU.

Provision of IT technical support to project teams and stakeholders, ensuring that the IT implications are scoped out and fully considered, making recommendations and highlighting impacts.

Maintenance and development of SharePoint, Intune and Autopilot.

Patch management & vulnerability remediation (Microsoft and 3rd party).

M365 administration (AAD, User management, Email, OneDrive, Teams).

1st and 2nd line support, working with our MSP.

Creating, reviewing and maintaining technical documentation.

IT security, working alongside outsourced SOC.

Assisting in the maintenance and upgrade of IT infrastructure.

Promoting the adoption of industry standards and best practice within the team and across the charity.

Developing and implementing IT policies with the IT Network Manager.

Providing mentorship and guidance to more junior members of the team.

Supporting staff training and IT skills development.

Management of Resources

To assist with monitoring of supplies and capacity planning.

Monitor and maintain sufficient and appropriate supplies to support the department.

Teamwork

To work collaboratively with other departments within Cobalt.

Taking an active part in team meetings.

Champion the professional integrity of the organisation.

Adhere to corporate policy and procedure.

Advise and mentor staff members, particularly junior staff members.

Confidentiality

Under no circumstances either during or after the end of your employment (however it is terminated) may you divulge to any unauthorised person confidential information relating to the Charity. This includes, but is not limited to, information covering patients, individual staff records, industrial relations, financial affairs, contract terms and prices or business forecasts.

Data Protection

If required to do so, to obtain, process and/or use information held on computer or other IT system in a fair and lawful way.

To hold data only for specific registered purpose and not use or disclose it in any way incompatible with such purpose.

To disclose data only to authorised persons or organisations as instructed.

DBS Disclosure

All appointments are subject to a satisfactory initial DBS check by the

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