Helpdesk Support Specialist
3 days ago
Job Overview:
">We are seeking two highly skilled individuals to join our team as Helpdesk Operators at Omagh Hospital. As a Helpdesk Operator, you will play a vital role in providing technical support and information to staff within the Western Trust as they roll out a new digital service (Encompass).
This is a full-time temporary position lasting a minimum of 3 months, with an estimated salary of £11.67 per hour.
You will be responsible for taking phone call requests, dealing with general enquiries, logging and providing updates on faults, reporting faults to third-party companies and monitoring progress, password resets, and creating email accounts and profiles.
Main Responsibilities:
- Taking phone calls and dealing with customer inquiries
- Logging and updating fault reports
- Coordinating with external vendors to resolve issues
- Password management and email account setup
Requirements:
- 5 GCSEs including Maths and English
- 6 months experience in a call center environment
- Flexibility to work various shifts
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