Technical Service Support Feed and Manure Specialist

3 days ago


Birmingham, Birmingham, United Kingdom Lely Atlantic Ltd. (UK & IRL) Full time
Job Description

The role of the Technical Service Support (TSS) team within Lely Atlantic Ltd. (UK & IRL) is to provide exceptional customer support, driving the adoption of robotics and new product introductions from a national perspective.

The TSS team consists of Technical Service Support, Farm Management Support, and ISF Service Management who work together to ensure the Lely product lifecycle meets the highest standards.

Main Tasks
  • Support and train Lely Center Technicians in the correct installation, service, and maintenance of Lely products, providing second-line technical support to achieve optimum customer satisfaction.
  • Ensure services meet the Lely standard and align with the Lely value proposition and Franchise Manual.
Training Support
  • Maintain relevant technical expertise for Lely Center Service Engineers.
  • Monitor and teach Lely Centers to improve service KPIs.
  • Guarantee Lely Center service engineers are trained in correct installation, service, and maintenance, as well as problem remedying.
  • Visit Lely Centres regularly to conduct training courses and coach/advise Service Managers.
  • Provide second-line support and be accessible 24/7 for emergencies, visiting farms with Lely Center Service Engineers for fact-finding, problem-solving, and farm audits.
NPI
  • Translate validated information into relevant technical and sales material in coordination with Sales, Marketing, and FMS.
  • Contribute to Quality Function Deployment based on product, market, and competition information.
  • Observe and validate updates and new products to translate them to the market (farmer).
Distribution Development
  • Evaluate Lely Center engineer qualifications and certification.
  • Manage Lely Center service.
Stakeholder Management
  • Keep Lely International informed about frequent technical failures and pass on suggestions from engineers and customers to Lely International for technical improvements.
We Offer

Competitive Salary: £55,000 - £70,000 per annum (dependent on experience), CAR allowance, 26 days holiday + bank holidays (holiday increases with length of service up to 31 days/year), company doubles employees' pension contribution to a max 12%, Employee event days, wellness and wellbeing support, free lunch every Wednesday.

Mobility Requirements
  • Clean, valid driving licence required.
  • Frequent travel expected.
  • Valid passport necessary.


  • Birmingham, Birmingham, United Kingdom Lely Atlantic Ltd. (UK & IRL) Full time

    Lely Atlantic Ltd. (UK & IRL) seeks a highly skilled Technical Service Support Feed and Manure Specialist to join their team in the UK and Ireland.The estimated salary for this position is £45,000 - £55,000 per year, depending on experience.Job DescriptionThis role involves supporting Lely Centers in the correct installation, service, and maintenance of...


  • Birmingham, Birmingham, United Kingdom Lely Atlantic Ltd. (UK & IRL) Full time

    Lely Atlantic Ltd. (UK & IRL) is looking for a highly motivated and experienced Feed and Manure Technology Expert to join their team in the UK and Ireland.The estimated salary for this position is £40,000 - £50,000 per year, depending on experience.Job ResponsibilitiesThis role involves working closely with Lely Centers to develop and implement feed and...


  • Birmingham, Birmingham, United Kingdom Lely Atlantic Ltd. (UK & IRL) Full time

    Job SummaryWe are looking for a highly motivated Commercial Product Specialist to join our Feed and Manure Team. The successful candidate will support and train our Lely Centers on specific Lely solutions within their portfolio, as well as provide training and coaching to Sales Advisors and managers.The ideal candidate will have excellent communication and...


  • Birmingham, Birmingham, United Kingdom Lely Atlantic Ltd. (UK & IRL) Full time

    Job OverviewWe are seeking a highly skilled Commercial Product Specialist to join our team at Lely Atlantic Ltd. (UK & IRL). As a key member of our Cluster Atlantic, you will be responsible for supporting and steering our Premium Distribution Channel in the UK and Ireland territory.The successful candidate will report directly to the Proposition Manager Feed...


  • Birmingham, Birmingham, United Kingdom Lely Atlantic Ltd. (UK & IRL) Full time

    About the RoleWe are seeking a skilled Commercial Product Specialist to join our team in Cluster Atlantic. As a specialist in Feed and Manure solutions, you will work closely with product management at Lely International and other departments to achieve maximum market potential. The role involves providing training and coaching to Lely Center Sales Advisers...


  • Birmingham, Birmingham, United Kingdom Lely Atlantic Ltd. (UK & IRL) Full time

    Key ResponsibilitiesTraining and Support: Provide training to Lely Center Sales Advisors, Customer Care Managers, and Service Managers on Lely solutions, sales tools, and product knowledge transfer.New Product Introduction: Ensure the correct implementation of new products within the portfolio segment and prepare training materials based on cluster...


  • Birmingham, Birmingham, United Kingdom De Lacy Executive Full time

    About the RoleThis is an exciting opportunity for a skilled Ruminant Nutritionist to join our client's team.The successful candidate will be responsible for formulating bespoke feeds for clients, working closely with the sales team, and providing technical support and advice as needed.We are looking for someone with previous experience in animal feed...


  • Birmingham, Birmingham, United Kingdom Lely Atlantic Ltd. (UK & IRL) Full time

    Job OverviewThe Commercial Product Specialist is an integral part of our Cluster Atlantic team, covering the UK & Ireland territory. As a specialist in Feed and Manure solutions, you will be responsible for supporting, steering, and growing our Premium Distribution Channel. The role involves extensive knowledge of one or more specific products from the Lely...


  • Birmingham, Birmingham, United Kingdom De Lacy Executive Full time

    About the CompanyDe Lacy Executive is a well-established, family-run business seeking a highly skilled Ruminant Nutritionist to join their team.This is an exciting opportunity for a professional with experience in feed formulation and technical support to make a meaningful impact within a dynamic organization.The successful candidate will play a key role in...


  • Birmingham, Birmingham, United Kingdom De Lacy Executive Full time

    De Lacy Executive is seeking a talented Feed Formulation Expert to join their team. This role offers an excellent opportunity for someone to take their first step toward becoming a qualified nutritionist, working closely with an experienced and supportive team.The successful candidate will be based at the mill, playing a key role in supporting various...


  • Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full time

    Rise Technical Recruitment is currently working with a well-established manufacturer in the UK to recruit a skilled Field Service Engineer for their commercial washing systems. This role offers a competitive salary of £33,000 - £38,000 per annum, as well as specialist training and excellent benefits.About the Role:This is a field-based position, requiring...


  • Birmingham, Birmingham, United Kingdom De Lacy Executive Full time

    About the RoleWe are seeking a highly skilled and experienced Forage Technical Manager to join our team. As a key member of our agronomy and forage team, you will provide technical expertise to support the development of our forage business.Key ResponsibilitiesWork with feed specialists to achieve budgeted sales targets by providing technical input and...


  • Birmingham, Birmingham, United Kingdom AES Full time

    Job SummaryWe are seeking a talented Development Engineer to design and develop feed systems and special purpose machinery for our clients in various industries.The ideal candidate will have a strong background in mechanical engineering and experience in assembling and installing machinery components.Design and develop feed systems and special purpose...


  • Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is a renowned manufacturer known for its commitment to staff welfare and job stability. We are seeking a skilled Field Service Engineer to join our team, providing full specialist training and excellent benefits.This role involves servicing, maintaining, and repairing electrical, mechanical, and piping equipment at customer...


  • Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full time

    Technical Field Service EngineerWe are seeking a skilled Technical Field Service Engineer to join our team in the UK & Ireland. As a specialist in industrial / commercial 3D printing equipment, you will deliver exceptional service and support to customers.The successful candidate will enjoy a rewarding salary of £42,000 - £52,000 + £6,000 Car Allowance...


  • Birmingham, Birmingham, United Kingdom Glen Callum Associates Ltd Full time

    Job Summary:Glen Callum Associates Ltd is seeking a highly skilled Technical Service Specialist to support the maintenance, repair, and calibration of specialist automotive air conditioning recharging machines.About the Role:This role would be ideal for a mechanic, vehicle technician or technical maintenance engineer looking to leverage their technical...


  • Birmingham, Birmingham, United Kingdom Premier Technical Recruitment Full time

    Job SummaryWe are seeking an experienced Technical Sales Specialist to join our team. As a Field Service Engineer working from home in the Birmingham region, you will be responsible for providing technical support and sales expertise to our clients.The successful candidate will have a strong understanding of standard and bespoke recycling and waste...


  • Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full time

    **About the Role**We are seeking a skilled Electrical Field Service Engineer to join our team as a Home-Based Technical Field Service Specialist, covering a local patch for a market leading supplier. As a key member of our technical team, you will be responsible for the service, maintenance, and repairs on a wide variety of industry-leading equipment.The...


  • Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Field SpecialistWe are seeking a highly skilled Technical Field Specialist to join our team as a Home Based Service Technician. In this role, you will be responsible for providing technical support and service to our clients across the UK.Estimated Salary: £38,000 - £42,000 per annum (OTE £60,000)The ideal candidate will have experience in an...


  • Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking a highly skilled Field Service Engineer to join our team. The successful candidate will be responsible for providing technical support and maintenance services to our clients in the Midlands region.The estimated salary for this role is £40,000 - £45,000 per annum, with an OTE of £50,000.We offer a range of...