Technical Service Support Feed and Manure Specialist
3 days ago
The role of the Technical Service Support (TSS) team within Lely Atlantic Ltd. (UK & IRL) is to provide exceptional customer support, driving the adoption of robotics and new product introductions from a national perspective.
The TSS team consists of Technical Service Support, Farm Management Support, and ISF Service Management who work together to ensure the Lely product lifecycle meets the highest standards.
Main Tasks- Support and train Lely Center Technicians in the correct installation, service, and maintenance of Lely products, providing second-line technical support to achieve optimum customer satisfaction.
- Ensure services meet the Lely standard and align with the Lely value proposition and Franchise Manual.
- Maintain relevant technical expertise for Lely Center Service Engineers.
- Monitor and teach Lely Centers to improve service KPIs.
- Guarantee Lely Center service engineers are trained in correct installation, service, and maintenance, as well as problem remedying.
- Visit Lely Centres regularly to conduct training courses and coach/advise Service Managers.
- Provide second-line support and be accessible 24/7 for emergencies, visiting farms with Lely Center Service Engineers for fact-finding, problem-solving, and farm audits.
- Translate validated information into relevant technical and sales material in coordination with Sales, Marketing, and FMS.
- Contribute to Quality Function Deployment based on product, market, and competition information.
- Observe and validate updates and new products to translate them to the market (farmer).
- Evaluate Lely Center engineer qualifications and certification.
- Manage Lely Center service.
- Keep Lely International informed about frequent technical failures and pass on suggestions from engineers and customers to Lely International for technical improvements.
Competitive Salary: £55,000 - £70,000 per annum (dependent on experience), CAR allowance, 26 days holiday + bank holidays (holiday increases with length of service up to 31 days/year), company doubles employees' pension contribution to a max 12%, Employee event days, wellness and wellbeing support, free lunch every Wednesday.
Mobility Requirements- Clean, valid driving licence required.
- Frequent travel expected.
- Valid passport necessary.
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Birmingham, Birmingham, United Kingdom Lely Atlantic Ltd. (UK & IRL) Full timeLely Atlantic Ltd. (UK & IRL) seeks a highly skilled Technical Service Support Feed and Manure Specialist to join their team in the UK and Ireland.The estimated salary for this position is £45,000 - £55,000 per year, depending on experience.Job DescriptionThis role involves supporting Lely Centers in the correct installation, service, and maintenance of...
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