Technical Service Support Feed and Manure Specialist

5 days ago


Birmingham, Birmingham, United Kingdom Lely Atlantic Ltd. (UK & IRL) Full time

Lely Atlantic Ltd. (UK & IRL) seeks a highly skilled Technical Service Support Feed and Manure Specialist to join their team in the UK and Ireland.

The estimated salary for this position is £45,000 - £55,000 per year, depending on experience.

Job Description

This role involves supporting Lely Centers in the correct installation, service, and maintenance of Lely products in the field, as well as providing second-line technical support to achieve optimum customer satisfaction.

The successful candidate will be responsible for:

  • Making relevant technical expertise available to Lely Center Service Engineers
  • Monitoring and teaching the Lely Center how to improve the service KPI
  • Ensuring that Lely Center service engineers are trained in the correct installation of Lely products, their service and maintenance, and the remedying of any technical problems
  • Visiting Lely Centres in the region on a frequent basis to conduct training courses and to coach and advise the Service Managers
  • Offering second-line support and being accessible for 24/7 in the event of emergencies: visiting farms regularly, together with Lely Center Service Engineers for fact finding, problem solving, and the performance of farm audits

The ideal candidate will have strong interpersonal skills, be a good listener, trainer, and communicator, and be able to work independently and as part of a team.



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