IT Support Specialist

2 weeks ago


Manchester, United Kingdom Bureau Veritas Switzerland AG Full time
Job Overview
Bureau Veritas Switzerland AG seeks a highly skilled IT Support Specialist to join its team. The ideal candidate will provide remote technical support to employees across Northwest Europe, ensuring resolution within Service Level Agreements (SLAs).

About the Role
This is a fantastic opportunity for someone who enjoys working in a client-facing environment and has strong technical skills. As an IT Support Specialist, you will be responsible for providing 1st/2nd level support, logging calls into the ticket system, and achieving/maintaining end-to-end SLAs.

Main Responsibilities
  • Provide remote technical support to employees across Northwest Europe.
  • Log calls into the Bureau Veritas ticket system and achieve/maintain end-to-end SLAs.
  • Follow existing procedures to provision/retrieve accounts and equipment.
  • Manage the inventory of IT assets.

Requirements
To be successful in this role, you should have excellent communication skills, knowledge of Windows O/S and Microsoft Office, and IT related qualifications (MCSA Desktop/server – ITIL foundation) preferable. In return, you will receive a competitive salary of £24,500 - £28,000 per annum, DOE + excellent benefits package.

Benefits
Bureau Veritas offers a comprehensive benefits package, including:
  • 25 days holiday + 8 bank holidays with the option to buy or sell 5 holidays.
  • Combined employee/employer pension contributions of up to 12%.
  • Flexible benefits scheme, to suit what is important to you.

Working at Bureau Veritas
We pride ourselves on our partnership approach, which means you will be encouraged to develop strong client relationships. If you are a motivated individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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