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Operational Performance Manager

2 months ago


Southampton, Southampton, United Kingdom Business Consultants Group Full time
About the Role

We are seeking an experienced Operational Performance Manager to join our team at Business Consultants Group. As a key member of our Indirect Tax services, you will be responsible for leading the operations and ensuring the highest level of accuracy in our VAT processes.

Key Responsibilities
  • Operational Excellence: Drive operational excellence within the VAT compliance team, optimizing processes and implementing scalable solutions to support our growing customer base.
  • Customer Excellence & Quality Assurance: Lead the implementation of VAT-related control activities and design best-in-class quality assurance products.
  • Internal Project Management: Collaborate with relevant departments (Finance, Legal, IT) to execute VAT-related projects.
  • Reports and KPIs Monitoring: Develop and monitor KPIs to track customer success outcomes, providing insights and recommendations for continuous improvement within the Department.
Requirements
  • Experience: Proven experience working in a highly regulated financial environment.
  • Skills: Detail-oriented with excellent numerical, analytical, and problem-solving skills. Strong interpersonal skills: the ability to identify, network and manage key stakeholders, building and maintaining effective working relationships.
  • Education: Relevant qualifications in a related field.
What We Offer
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Benefits: A range of benefits, including 25 days annual leave, annual leave purchase scheme, company pension scheme, cycle2work scheme, and private healthcare insurance.