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Operational Performance Manager
2 months ago
We are seeking an experienced Operational Performance Manager to join our team at Business Consultants Group. As a key member of our Indirect Tax services, you will be responsible for leading the operations and ensuring the highest level of accuracy in our VAT processes.
Key Responsibilities- Operational Excellence: Drive operational excellence within the VAT compliance team, optimizing processes and implementing scalable solutions to support our growing customer base.
- Customer Excellence & Quality Assurance: Lead the implementation of VAT-related control activities and design best-in-class quality assurance products.
- Internal Project Management: Collaborate with relevant departments (Finance, Legal, IT) to execute VAT-related projects.
- Reports and KPIs Monitoring: Develop and monitor KPIs to track customer success outcomes, providing insights and recommendations for continuous improvement within the Department.
- Experience: Proven experience working in a highly regulated financial environment.
- Skills: Detail-oriented with excellent numerical, analytical, and problem-solving skills. Strong interpersonal skills: the ability to identify, network and manage key stakeholders, building and maintaining effective working relationships.
- Education: Relevant qualifications in a related field.
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Benefits: A range of benefits, including 25 days annual leave, annual leave purchase scheme, company pension scheme, cycle2work scheme, and private healthcare insurance.