Customer Service Professional
3 weeks ago
We are seeking a Customer Service Professional to join our team in the UK. This role will involve providing exceptional customer service, resolving queries efficiently, and working closely with other departments.
Key Responsibilities
• Handle high-volume customer inquiries via various channels
• Provide accurate information regarding products and services
• Resolve customer issues promptly and escalate when necessary
• Process customer orders and manage account information
• Maintain accurate records of customer interactions
• Collaborate with other teams to ensure customer satisfaction
Requirements
• Previous experience in a customer-facing role is preferred
• Excellent communication and problem-solving skills
• Ability to handle high-pressure situations while maintaining attention to detail
• Proficiency in Microsoft Office and CRM systems
• Flexibility to work varied shifts, including weekends
What We Offer
• Competitive salary (£25,000 - £30,000 per annum) based on performance
• Comprehensive pension scheme and healthcare benefits
• Opportunities for training and development
• Supportive work environment with clear career progression opportunities
• Flexible working arrangements
If you have a passion for delivering exceptional customer service, please submit your application.
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