Product Knowledge Associate

5 days ago


East Anglia, United Kingdom Glen Callum Associates Ltd Full time £30,000 - £32,000

Product Knowledge Associate

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We are seeking a Product Knowledge Associate to join our team and provide technical expertise and product knowledge to our UK customers and colleagues. This role involves handling a range of tasks, including catalogue and technical queries, warranty claims, and database management.

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Key Responsibilities:

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  • Handling of catalogue and technical queries via telephone, email, and letter\
  • Administration and processing of warranty claims, maintaining databases and liaising with suppliers and claimants\
  • Maintaining and updating various logs and preparing reports for management as required\
  • Creating and controlling product bulletins in a timely manner\
  • Attending exhibitions, PR functions, and customer events as necessary\
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Requirements:

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  • A technical knowledge of automotive parts, specifically around aftermarket products\
  • A confident and professional telephone manner and ability to answer customer queries\
  • An experienced user of Microsoft Excel and attention to detail\
  • An inquisitive mind and ability to conduct research where required\
  • Ability to work within a team environment and maintain effective communication\
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What We Offer:

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  • A competitive salary of £31,000 per annum\
  • An enhanced pension scheme and healthcare benefits\
  • Life assurance and 25 days annual leave\
  • Excellent training and development opportunities\

About Us:

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Glen Callum Associates Ltd is a leading supplier of automotive parts, providing expert technical support and product knowledge to our customers across the UK.


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