Quality and Compliance Lead

4 weeks ago


Luton, Luton, United Kingdom Helping Hands Full time

We are seeking a highly skilled Quality Assurance Business Development Manager to join our team in Luton. This role will involve working closely with Area Care Managers to maintain accurate files and meet CQC standards.

About the Job

In this role, you will provide expert guidance and direction to Area Care Managers in relation to quality and compliance. You will also identify areas for improvement, drive the Quality Agenda across the region, and support the Area Care Managers in completing internal quality assurance audits.

Main Responsibilities:

  • Provide expert guidance and direction to Area Care Managers in relation to quality and compliance
  • Identify any areas of opportunity to improve the quality and compliance of the region and branches
  • Drive the Quality Agenda set by the Head of Quality across the region/area
  • Support the Area Care Managers in the completion of internal quality assurance audits that improves the quality and compliance of every branch while identifying quickly areas for improvement
  • To initiate, prioritise and manage a process with the Area Care Manager for reviewing branches that are underperforming in quality and compliance
  • Ensure 'Best Practice' is shared throughout the region to improve and exceed overall quality, compliance and service standards.
What We Offer

We offer a competitive salary of £40,000 - £45,000 per annum, a car allowance of £400 per month, and 23 days annual leave (rising to 25 after 2 years). We also offer career progression opportunities, a Blue Light Card offering discounts from businesses and services, and a refer-a-friend scheme.



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