Transport Officer

6 days ago

Chelmsford, Essex, United Kingdom Essex County Council Full time

Job Summary

The Transport Officer will work as part of a flexible, customer-focused team in the Integrated Passenger Transport Unit (ITPU) to deliver high-quality transport services to the people of Essex.

Key Responsibilities

  • Use knowledge, experience, and analysis to deliver transport services to passengers across the county, supporting ITPU leaders to shape the network of transport services to ensure outcomes for citizens are met.
  • Process requests and information in accordance with guidelines, ensuring deadlines, targets, and performance indicators are met and maintain passenger and financial records in accordance with legislation.
  • Work collaboratively with colleagues across ITPU to manage financial processes and record both spend and income and analysis to provide advice to managers on service performance and opportunities for efficiencies.
  • Oversee operational delivery of passenger transport contracts and suppliers to ensure performance and improvements are monitored and highlight issues to relevant managers to agree appropriate actions.
  • Be part of a customer-focused team to ensure complex situations are dealt with in a timely manner working with partners and stakeholders to resolve operational issues in a proactive manner.
  • Contribute to activity which ensures service levels and costs are applied to ECC's service provision that maximise the benefit to local residents and ensure local solutions to ensure ECC financial risks are managed.
  • Oversee bus registrations and contribute to impact assessments to determine service levels following changes to the network. Coordinate outcomes, implement, and evaluate consultations.
  • Support implementation of integration projects to ensure outcomes are met, working with cross-boundary colleagues when necessary and provide recommendations and feedback to managers on collaborative opportunities including digital and self-serve options.
  • Work collaboratively with partners to ensure the best overall outcome for the people of Essex, whilst protecting ECC's interests ensuring compliance with all external and internal regulations.

Requirements

  • Education to degree level or the equivalent by experience.
  • Knowledge of procurement and contract management processes and ensuring compliance.
  • Excellent negotiation and influencing skills with the ability to persuade stakeholders.
  • Evidence of successfully delivering outcomes in a complex, customer-facing environment.
  • Evidence of continuing professional development.
  • Experience of delivering public services in a complex, multi-stakeholder environment.
  • Evidence of working collaboratively across an organisation and reconciling diverse and competing interests successfully including experience of working in a political environment, skills in understanding and responding to different perspectives and taking a cross-organisational perspective.
  • Good awareness of industry and commercial legislation and current issues.

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