Parts Advisor Specialist

9 hours ago


Guildford, Surrey, United Kingdom Group 1 Automotive Full time
About Us

At Group 1 Automotive, we are on an exciting growth journey, with over 7000 colleagues dedicated to providing exceptional customer service across 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

Job Description

We are seeking a skilled Parts Advisor to join our team, working as part of a successful global automotive group. This role will involve dealing with customers face-to-face or over the phone, providing an outstanding customer service experience.

The ideal candidate will have excellent communication and organisational skills, with the ability to effectively prioritise tasks in a fast-paced environment. You will also be proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word, and Outlook.

A full UK driving licence is required for this position.

Responsibilities
  • Provide guidance to customers on the availability of parts, ensuring timely and accurate information.
  • Receive, log, and accurately allocate parts and consumables from suppliers.
  • Deliver outstanding customer service to both external and internal customers.
  • Offer knowledgeable recommendations on suitable parts to meet customer requirements.
  • Maintain accurate customer records on our systems.
  • Effectively communicate relevant promotions, offers, and product information to customers.
  • Ensure full familiarity with all procedures and processes within the parts department.
  • Build and maintain strong working relationships with the manufacturer and suppliers.
Benefits
  • We offer a competitive salary of £28,266.37 plus OTE, reflecting the importance of this role in delivering exceptional customer experiences.
  • You will also enjoy 33 days annual leave, including bank holidays, rising with length of service, as well as access to our holiday buying scheme.
  • In addition, you can take advantage of our retail discounts, gym discounts, cash healthcare plans, cycle-to-work scheme, car discounts, and flexible pension scheme.
  • Our wellbeing programme and community volunteering day are just two examples of how we support your overall wellbeing.
  • Ongoing recognition from your peers and leadership team is also integral to our company culture.
Requirements
  • Excellent communication and customer service skills.
  • Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment.
  • Capable of maintaining a methodical and logical approach, particularly during busy periods.
  • Exceptional time management skills and the ability to thrive under pressure.
  • Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word, and Outlook.
  • Must hold a full UK driving licence.

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