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Retail Sales Advisor

1 month ago

Guildford, Surrey, United Kingdom Group 1 Automotive Full time
Role Summary

We are seeking a Retail Sales Advisor to join our team in the heart of our aftersales department. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

Job Description

The successful candidate will have excellent communication skills and the ability to engage effectively with customers and colleagues. They will be skilled at identifying customer needs and opportunities for upselling, with previous experience in a target-driven role demonstrating their ability to meet goals.

In this role, you will warmly welcome and engage customers in a friendly and professional manner throughout the day, keeping them informed and updated on the progress of their vehicle repairs. You will also develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.

You will actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue. Additionally, you will schedule vehicles for appointments in the workshop efficiently and accurately, conduct pre-appointment customer calls to confirm bookings, and maintain precise and up-to-date customer records within our systems for effective service management.

Benefits

We offer a range of benefits, including:

  • 24/7 online access to healthcare professionals
  • Car purchasing and lease schemes
  • Servicing, parts & accessory colleague discounts
  • Enhanced holiday allowance with length of service
  • Paid day off for your birthday
  • Company share purchase plan
  • Loan plans for colleagues, including toolbox and travel tickets
  • Colleague referral payments
  • Industry leading family friendly policies
  • Numerous training, learning and development options to suit everyone
Company Overview

Group 1 Automotive is a global automotive group with over 7000 colleagues dedicated to providing exceptional customer service. We represent 21 brands at the forefront of automotive retail and pride ourselves on our five core values: Respect, Integrity, Transparency, Teamwork, and Professionalism.