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Customer Service Representative

4 weeks ago

Valley Isle of Anglesey, United Kingdom Morgan Sindall Property Services Full time
Job Title: Customer Service Advisor

About the Role:
As a Customer Service Advisor at Morgan Sindall Property Services, you will play a vital role in ensuring the delivery of high-quality services to our clients. Your primary responsibility will be to schedule appointments and manage the workflow of our operatives and subcontractors to meet our contractual Service Level Agreements.

Key Responsibilities:
• Schedule appointments and manage the workflow of operatives and subcontractors
• Liaise with clients, sub-contractors, and suppliers to ensure smooth service delivery
• Use our MSi system to actively schedule available operatives and subcontractors to jobs
• Communicate with residents using a range of methods, including telephony and email

Requirements:
• Proven experience in scheduling and planning repairs, voids, or complex works
• Competent in communicating with direct operatives, subcontractors, and residents
• Basic building maintenance knowledge
• Good level of written English and computer skills
• Good project management skills and passion for service delivery and customer satisfaction

What We Offer:
• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (Including 24hr GP)
• Life Assurance & Accident Cover
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP