Customer Services Trainer

3 weeks ago

Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time
Application closing date: 19th November 2024
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Purpose The Customer Services Trainer is responsible for developing, implementing, and conducting training programmes for customer service representatives. The role involves ensuring that all customer service staff are equipped with the necessary skills and knowledge (technical, systems, soft skills, product and roles of other teams) to provide exceptional service to customers. The trainer will also be responsible for assessing training needs, evaluating training effectiveness, and continuously improving training materials and methods. The trainer will be responsible for onboarding all new joiners and working with them until they are competent call/ email handlers What You'll Do To manage training and onboarding for customer service team across single/multiple product lines as required, ensuring service level targets are fully understood and met, quality standards are maintained, and costs are appropriate. Design and develop comprehensive training programmes tailored to the needs of customer service representatives. Ensure training content is up-to-date, relevant, and aligned with company standards and objectives. Evaluate the effectiveness of training programmes through assessments, feedback, and performance metrics. Make necessary adjustments to training programmes based on evaluation results to improve outcomes. To put the customer at the heart of everything we do. Ensures that that the legislative and Company standards are all met within stated timescales by all in their team. Building collaborative partnerships with other teams & the business line working towards overall company strategy. To ensure training on compliance with Company policies, regulatory, professional and legal requirements. Provide continuous support and coaching to customer service representatives to reinforce training and address ongoing development needs and enable Customer Service to be consistent across representatives Who You Are Experience: Minimum of 3 years of experience in customer service, with at least 1 year in a training or coaching role. Skills: Excellent communication and presentation skills. Strong organisational and time management abilities. Proficiency in using training software and e-learning platforms. Ability to create engaging and effective training materials. Strong analytical skills to assess training needs and evaluate effectiveness. Patience, empathy, and a positive attitude design. Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.
"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.

JBRP1_UKTJ

  • Customer Services Trainer

    2 weeks ago

    isle of man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Application closing date: 19th November 2024Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada...

  • Customer Services Trainer Professional

    2 weeks ago

    Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Job PurposeThe Customer Services Trainer is responsible for developing, implementing, and conducting training programs for customer service representatives. The role involves ensuring that all customer service staff are equipped with the necessary skills and knowledge to provide exceptional service to customers. The trainer will also be responsible for...

  • Career Opportunities in Customer Service Training

    2 weeks ago

    Isle Of Man, Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Canada Life UK: A Leader in Retirement and Investment SolutionsWe're seeking a skilled Customer Service Trainer to join our team at Canada Life UK. As part of our parent company Great-West Lifeco, we operate as a modern, agile, and welcoming organization dedicated to building better futures for our customers, intermediaries, and employees.

  • Customer Services Trainer

    3 weeks ago

    Isle Of Man, Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Application closing date: 19th November 2024 Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada...

  • Customer Services Trainer

    3 weeks ago

    Isle Of Man, Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Application closing date: 19th November 2024Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada...

  • Customer Services Trainer

    3 weeks ago

    Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Application closing date: 19th November 2024Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada...

  • Travel Trainer Part-Time

    3 weeks ago

    Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Canada Life UK is transforming to create a more customer-focused business by providing our...

  • Customer Service Representative

    4 weeks ago

    Isle of Man, United Kingdom NFU Mutual Full time

    About the RoleAs an NFU Mutual Customer Support Adviser, you will be the backbone of the team in our Isle of Man Agency, delivering exceptional customer service to new and existing customers. This is a varied role where you will have the opportunity to develop your skills and progress in your career.Key ResponsibilitiesProvide excellent customer service to...

  • Customer Service Senior Administrator

    1 month ago

    Isle Of Man, Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    At Canada Life UK, we're dedicated to helping our customers build better futures. As a Customer Service Senior Admin, you'll play a vital role in delivering exceptional service to our customers, ensuring their needs are met and exceeded.With a rich history dating back to 1903, Canada Life UK is part of the Great-West Lifeco group. We're a modern, agile, and...

  • Customer Service Training Specialist

    2 weeks ago

    Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Job Description:At Canada Life Group (UK) Ltd (The), we are committed to providing exceptional customer service. As a Customer Service Training Specialist, you will play a critical role in ensuring our customer service representatives have the necessary skills and knowledge to deliver outstanding service to our customers.The ideal candidate will have a...

  • Customer Service Team Lead

    2 weeks ago

    Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Job DescriptionWe are seeking an experienced Customer Service Team Lead to join our team at Canada Life Group (UK) Ltd (The). As a key member of our customer service team, you will be responsible for leading a diverse group of customer service professionals in delivering exceptional service to our customers.Key ResponsibilitiesRecruit, lead, and motivate a...

  • Customer Service Team Leader

    1 week ago

    isle of man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Application closes Wednesday 20th November Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada...

  • Customer Service Senior Administrator

    4 weeks ago

    Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Job Title: Customer Service Senior AdministratorJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Senior Administrator. As a key member of our customer contact team, you will be responsible for resolving customer and adviser queries in a proactive and positive manner.Key...

  • Customer Service Senior Administrator

    4 weeks ago

    Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Job OverviewAt Canada Life Group (UK) Ltd (The), we are committed to delivering exceptional customer service. As a Senior Administrative Support Specialist, you will play a vital role in supporting our customer-facing teams, ensuring that our customers receive the highest level of service.Key Responsibilities Provide administrative support to customer-facing...

  • Customer Service Team Leader

    3 weeks ago

    Isle Of Man, Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Application closes Wednesday 20th November Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada...

  • Trainee Administrator

    5 months ago

    Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Short Description** **Job Details**: As a Trainee you will be closely supported and trained by other very experienced team members to become a key part of the department and lay the foundations for your future career with Utmost International Isle of Man. We are looking for someone who wants to develop their innate skillset, learn new skills and...

  • Customer Service Administrator

    4 weeks ago

    Castletown, Isle of Man, United Kingdom CV-Library Full time

    Our leading Douglas-based Finance Sector Client is undergoing a time of significant growth and transformation as they integrate a recent corporate acquisition. To support these endeavours, they are seeking a Customer Service Administrator for their team on an initial 6-month fixed term contract (FTC). As Customer Service Administrator you will be...

  • Regional Trainer

    5 months ago

    City of London, United Kingdom Zest Business Group Full time

    Ophthalmic Lens Trainer job covering Southern England. Zest Optical are currently looking to recruit a Regional Lens Trainer for a leading manufacturer of Ophthalmic Lenses. The purpose of this role is to plan and deliver product, sales & retail training activities to key customers across Southern England. Ophthalmic Lens Trainer - RoleVisit optical stores...

  • Customer Service Team Leader

    3 weeks ago

    Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Application closes Wednesday 20th November Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada...

  • Customer Service Team Leader

    3 weeks ago

    Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Application closes Wednesday 20th November Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada...