Technical Delivery Manager

2 weeks ago


Watford, Hertfordshire, United Kingdom Watford Community Housing Full time

Job Title: Technical Delivery Manager

Job Summary:

We are seeking an experienced Technical Delivery Manager to join our Technology and Information Services team at Watford Community Housing. As a key member of our team, you will be responsible for delivering core housing software solutions to our residents.

Key Responsibilities:

  • Ensure a high standard of customer service.
  • Take personal responsibility for ensuring timely delivery of housing related software products.
  • Provide key updates on product delivery, end user adoption plans, and key configuration requirements.
  • Provide technical solutions in line with customer requirements.
  • Provide hands-on system training to new end users and refreshers for existing staff, encouraging best practice.
  • Work with existing product SMEs to ensure best practice can be established across the business.
  • Explore and evaluate technology enhancements for new and existing solutions.
  • Assist in the maintenance of existing core housing related products.

Requirements:

  • Customer-focused with the ability to interact empathetically with a wide variety of people.
  • Background in system development.
  • Knowledge of the housing or construction sectors is a distinct advantage.

What We Offer:

We know that people are our most valuable assets, so we offer a range of benefits including 28 days' annual leave (pro rata), an employer pension contribution of up to 11%, development opportunities, and access to a comprehensive employee rewards scheme.

How We Work:

We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces, and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.



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