Fashion Retail Store Manager

4 weeks ago

London, Greater London, United Kingdom University of the Arts London Full time
Job Title: Hardworking Retail Store Supervisor

Founded in London, in 2010, Glassworks is a fashion retailer known for its fresh style and exclusive designs. With three London stores, Glassworks is focused on maintaining a strong design aesthetic, warm stylish atmosphere in store and strong customer focus whilst pursuing additional channels for growth.

The Retail Store Supervisor will be a positive, energetic, self-starter with a demonstrable track record of hitting and exceeding retail KPIs. You will report to the Retail Store Manager and help to lead a team of full and part-time retail sales assistants. This role is perfect for someone with great natural sales ability who is driven to succeed in retail management and enjoys an environment where no two days are the same.

You will be comfortable managing a range of personalities and situations with employees and customers alike and will have previous experience that illustrates this strength. This is a unique and exciting opportunity for an ambitious person to play a core role in driving a growing fashion company to success.

Key Responsibilities:
  1. Support the Retail Store Manager with managing the team, store operations, and store environment to achieve sales, service, organisation, customer satisfaction, and profitability goals.
  2. Develop team members by communicating and delivering positive recognition, performance management, and corrective action as needed.
  3. Support the Retail Store Manager with new staff training and onboarding processes.
  4. Support the stock delivery, stock transfer, and stock room maintenance processes as needed.
  5. Support the Retail Store Manager with supplies orders, banking, and other administrative functions.
  6. Support the Retail Store Manager and Head Office with in-store marketing activity and one-off projects.
Requirements:
  1. At minimum, must have middleweight-level industry experience in retail sales.
  2. Must be an honest, hard-working self-starter with great organisational skills and a keen eye for detail.
  3. A proven ability to deliver excellent customer service, natural leadership skills, and a track record of hitting retail KPIs.
  4. IT skills – must be comfortable using and learning new technologies, including Microsoft Excel, an electric POS system, and barcoding software.

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