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Legal Claims Team Leader

2 months ago

East Liverpool, Ohio, United Kingdom Riverside Group Full time
Job Title: Case Management Team Leader

Contract Type: Permanent

Salary: £42,849.80 per annum (achieved after 12 months successful performance in the role)

Working Hours: Full Time 35 hours

Working Pattern: Monday to Friday

Location: Hybrid, Liverpool

We are seeking a highly skilled and experienced Case Management Team Leader to join our team at Riverside Group.

The Role

As a Case Management Team Leader, you will be responsible for developing and implementing a robust case management service for legal disrepair, ensuring compliance with legal requirements, customer satisfaction, and achievement of our obligations. You will lead a team of Case Management Officers in managing customer and colleague enquiries around complex repairs, legal and non-legal disrepair cases, complaints, and alternative dispute resolution.

You will work closely with internal and external stakeholders to manage the customer experience and any support functions associated with Case Management responsibilities.

About You

We are looking for someone with:

  • Experience of managing a team within a Repairs or Customer Service environment dealing with Disrepair legal matters, complex enquiries, complaints, and Case Management to dispute resolution.
  • Extensive experience in the housing sector, ideally working within a customer-focused Asset Management team.

We offer a competitive salary, generous pension, 28 days' holiday plus bank holidays, flexible working options, investment in your learning and personal development, and a wide range of benefits.

Diversity and Inclusion at Riverside

We value diversity in all its forms and are committed to creating an inclusive environment where everyone can thrive.